| When you
sign-up
for a web hosting account with TerenceNet, Inc., within minutes
your account will be set-up and you will be provided with the direct
e-mail address and phone number of your personal account
manager. We do this so that whenever you call or e-mail,
it goes straight to your account manager who you know and more importantly,
who knows you.
Our account
managers are specially trained and have experience and expertise
in customer service and in technical issues. Basically, when you
call to ask a question or request assitance, your account manager
will not only be friendly, but will have the knowledge and the tools
to fix your problem immediately, often while on the phone with you.
E-Mails and phone calls
are reviewed and guaranteed to be responded to within 24 hours,
though nearly all of the time, you will get an immediate response
or a reply within minutes.
Even during
weekends, holidays, and evenings, your account manager will be accessible
through our wireless e-mail messaging system and call forwarding.
We want to build
a relationship with you.
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